USE CASE #GALERIES LAFAYETTE

Since March 2022

Juliette Mignot

Head of CRM

ACTIVATED CHANNELS

CHALLENGES

RE-ENGAGE
SLEEPERS

  • Sleepers: Inactives email 12 months
  • Marketing pressure: 1 Newsletter per week
  • Sending time slot: smoothed over a week

REACTIVATED
SLEEPERS

0 %

vs unsolicited contacts in 6 months

BOOSTING ACTIVE
CUSTOMERS ENGAGEMENT

  • Active customers: Open < 12 months
    actives purchase < 24 months
  • Marketing pressure: 1 – 2 Newsletters per week
  • Sending time slot: smoothed over a week

CLICK
RATE

+ 0 %

vs control population

CONVERSION
RATE

+ 0 %

vs control population